1. Overview & Data Controller
This Privacy Policy outlines how Productree Labs Limited (CAC RC Number: RC - 9878371), a private limited company incorporated under the laws of the Federal Republic of Nigeria ("Productree Labs", "we", "us", or "our"), collects, processes, and protects your information when you access our website (productreelabs.com), our consumer applications, AI tools, and related digital products (collectively, the "Services").
For the purposes of applicable data protection laws, including the Nigeria Data Protection Act 2023 (NDPA) and applicable global regulations (such as the GDPR where relevant), Productree Labs Limited acts as the Data Controller responsible for your personal data.
2. Information We Collect
We only collect personal information that is reasonably necessary to provide you with our products and services. The types of data we collect include:
A. Information You Provide Directly
- Contact Information: Your name, email address, and any correspondence you send us when inquiring about our products, collaborations, or customer support.
- Account Information: If you register for an account on any of our products or early access programs, we may collect your username, email, and authentication credentials.
- Feedback & Communications: Responses to surveys, beta testing feedback, bug reports, and messages sent via our contact channels.
B. Information Collected Automatically
- Device & Browser Data: IP address, browser type and version, operating system, device identifiers, and language preferences.
- Usage Information: Pages visited, interaction timestamps, referral URLs, time spent on features, and performance metrics to help us optimize user experience.
- Cookies & Local Storage: Minimal essential technical storage (such as remembering your dark/light theme preference via localStorage) to ensure website functionality. We do not use third-party cross-site advertising cookies.
3. How We Use Information
We process personal data only for clear, legitimate, and lawful purposes:
- Product Operation: To build, operate, maintain, and deliver our consumer apps, AI models, and infrastructure.
- Communication: To respond to your direct inquiries, deliver essential service updates, and notify you about new features or releases.
- Improvement & Research: To analyze performance metrics, diagnose technical issues, fix bugs, and refine user interface designs.
- Safety & Compliance: To prevent fraud, detect malicious activities, enforce our Terms of Service, and comply with legal and regulatory obligations.
4. Legal Bases for Processing
In compliance with the Nigeria Data Protection Act (NDPA) and international standards, we process your personal data under the following legal bases:
- Consent: Where you have granted explicit consent (e.g., subscribing to early access updates or contacting us).
- Contractual Necessity: Where processing is required to deliver the products or perform an agreement you have requested.
- Legitimate Interests: To protect our platforms, enhance software reliability, secure our systems, and conduct technical research, provided these interests do not override your privacy rights.
- Legal Obligation: Where necessary to fulfill statutory or regulatory duties under Nigerian law.
5. Sharing & Third Parties
We never sell, rent, or trade your personal data to third parties or data brokers.
We may share information solely in the following limited circumstances:
- Trusted Service Providers: Secure cloud hosting, infrastructure providers, and analytics services operating under strict confidentiality and data protection agreements.
- Legal Compliance: When required by valid law enforcement requests, court orders, or applicable regulations.
- Corporate Transactions: In the event of a merger, acquisition, re-organization, or asset sale, subject to customary confidentiality covenants.
6. Data Security & Storage
We implement rigorous technical and organizational measures to safeguard your information against unauthorized access, loss, alteration, or disclosure. These measures include:
- TLS/SSL encryption for data in transit and strong encryption protocols for data at rest.
- Strict access controls and principle of least privilege across our internal infrastructure.
- Routine vulnerability assessments and proactive system monitoring.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by applicable accounting, tax, or legal retention rules. Once data is no longer required, it is securely deleted or anonymized.
8. Your Rights
Under applicable data protection laws, you possess fundamental rights regarding your personal information:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete records.
- Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data where retention is no longer justified.
- Right to Restrict or Object: Restrict or object to certain types of processing.
- Right to Withdraw Consent: Withdraw previously granted consent at any time without affecting past lawful processing.
To exercise any of these rights, please contact us at hello@productreelabs.com.
9. Children's Privacy
Our Services are not directed to individuals under the age of 13 (or under 18 where required by local law). We do not knowingly collect personal information from children. If we discover that personal data of a minor has been collected without verifiable parental consent, we will promptly remove that data from our servers.
10. Changes to this Policy
We may update this Privacy Policy from time to time to reflect modifications to our products, technologies, or legal requirements. When updates are published, the "Last updated" date at the top will be updated. We encourage you to review this page periodically.
11. Contact Us
If you have questions, feedback, or concerns regarding this Privacy Policy or our data protection practices, please contact our data team:
Productree Labs Limited
CAC Registration Number: RC - 9878371
Email: hello@productreelabs.com